Troubleshooting
Sign-in problems
Section titled “Sign-in problems”- Forgot password — use the reset link on the sign-in screen.
- Google sign-in fails — check that you’re online, and retry. See Offline mode.
Share Extension
Section titled “Share Extension”- TickTad isn’t in the share sheet — make sure sharing is enabled (Inbox → Enable sharing), and that you’ve added TickTad to your share sheet once from the “…” menu.
- Old share link no longer works — it may have been regenerated. Set up sharing again. See Share from other apps.
Tasks & sync
Section titled “Tasks & sync”- A repeating task isn’t showing every day — check its weekdays and interval. See Recurring schedules.
- Calendar sync is stale — feeds refresh periodically; force a refresh in your calendar app, or regenerate the link.
- OCR returns no text — retake the photo straight-on in good light, or type the text manually.
Still stuck?
Section titled “Still stuck?”Contact the team from About in the app.